Processing Activity |
Personal Data Required/Held |
Retention Time |
Reason to hold Data |
Optical service and products |
Name, date of birth, telephone numbers, address, and email.
Current and past health and medication information, family history, your examination results, and lifestyle information.
Data received from other healthcare professionals as part of your ongoing care |
10 years after last contact or until age 25, whichever is later |
Contract – in order to provide the service or products you have requested.
Where health data is processed, we do so for the provision of healthcare |
Hearing care service and products |
Name, date of birth, telephone numbers, address and email
Current and past health and medication information, family history, your examination results, and lifestyle information.
Data received other healthcare professionals as part of your ongoing care |
10 years after last contact or until age 25, whichever is later |
Contract – in order to provide the service or products you have requested.
Where health data is processed, we do so for the provision of healthcare. |
Reminders |
Name, email address, address, telephone numbers |
10 years after last contact or until age 25, whichever is later or until asked to stop by you |
Contract – In order to provide the ongoing service appointment reminders are sent |
Marketing |
Name, email address, address, telephone number |
Until asked to stop by you or until consent withdrawn by you |
Legitimate interests – we will provide information which we believe is of genuine interest to you.
Consent – you have given consent to receive information about products or services that are of interest to you |
Credit/Debit card payments |
Cardholder name, card number, security number |
Duration of the transaction |
Contract – you have agreed to provide these details to pay for the service or products ordered |
CCTV footage |
Images |
30 days |
Legitimate interests – Prevention and detection of crime.
Protection of our colleagues and visitors.
Investigation of accidents, incidents, criminal activities, and breaches of our policies. |
Collection of online identifiers for analytical purposes (Cookies) |
Cookie information
IP address
Device ID
Session ID
Interaction history
Website feedback |
See Cookie Policy
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Consent – Ensuring visitors get the best experience.
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